Privacy Policy

Effective Date: January 22, 2025

Voance Hair Salon ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services online, via SMS, phone, and in our physical salon location.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, mailing address.

  • Appointment Details: Service history, appointment dates and times, stylist preferences.

  • Payment Information: Credit/debit card details and billing address.

  • Communication Data: SMS messages, emails, phone call records, and online inquiries.

  • Technical Information: IP address, browser type, device details, and website usage analytics.

2. How We Use Your Information

Your information is used to:

  • Provide and manage salon services, including appointments and payments.

  • Send appointment reminders, promotional offers, and updates via SMS, phone, and email.

  • Respond to inquiries and provide customer support.

  • Improve our services and website through analytics and feedback.

  • Comply with legal obligations and prevent fraud.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except:

  • To service providers assisting us in operations such as payment processing, appointment scheduling, and marketing.

  • If required by law, such as in response to legal requests or regulatory obligations.

  • To protect the rights, safety, and security of our salon, customers, and staff.

4. SMS and Phone Communications

By opting into our SMS and phone communications:

  • You consent to receive appointment reminders, promotions, and important updates.

  • Messaging frequency may vary.

  • Message and data rates may apply.

  • You may opt out at any time by replying "STOP" to any message.

  • For assistance, text "HELP" or visit our website at www.voance.com.

  • Your consent and opt-in data will never be shared with third parties.

  • Visit our Privacy Policy and our Terms of Service for more details.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information by contacting us.

  • Opt out of marketing communications by using the "unsubscribe" link or replying "STOP."

  • Request details on how your information is used and stored.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website and communication channels may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date. We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Voance Hair Salon
1065 Lexington Ave, New York, NY 10021
(212) 535-3543
support@voance.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.